You’ve made the marketing investment to help bring customers to your door, but will they return? You probably know that customer retention and word-of-mouth referrals are the least expensive ways to build a profitable business with a solid customer base.
You’ve got one shot to make a great first impression. So did you?
Are your customers happy with your product and/or service? Would they recommend your business? At ProSource, we can help you answer those questions by performing a customer service evaluation.
Our professional, discreet shopper services are geared towards helping you see your customer's experience through their eyes. We provide objective and unbiased feedback to help you identify areas of improvement.
What happens if you have negative reports? How do you prevent poor reviews?
ProSource Evaluation Services has taken our evaluation experiences and turned that knowledge into a comprehensive e-Train solution. Your employees on the “front line” of customer contact need to know how to handle a variety of situations with poise, confidence and respect for the customer. Let us teach you and your employees how to turn a negative experience into a positive one. Convenient, easy and inexpensive; our e-Train module will help you build a better customer service team.
We specialize in working with retail, apartment, hotel, restaurant, self-storage, and other service oriented businesses. ProSource offers face-to-face, over-the-phone, and online feedback evaluations. We will work closely with your company to develop and customize an in-depth evaluation program that fits your needs and delivers results.
Get started in the right direction toward profitability. Let us evaluate your business and provide you with a list of improvements you may need. We will tailor a training and evaluation program to meet your needs and your budget.
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