As the owner or manager of a service-oriented business, you know your company’s success is tied directly to the type of experience customers have when interacting with your staff. This is true with both previous customers and potential customers.
Beyond your product and service offerings, potential customers form an impression about your business by how it looks on the outside, by what others say about it, and most importantly, by how well your employees are able to assist them.
Because your employees are the face and voice of your business, their role is vital to a positive customer experience. When a potential customer calls you or visits, the quality of their interaction with your employees often determines whether your company gets the sale or not.
For this reason, we’ve used our experience through many years of customer service evaluations to offer the ProSource e-Train Module. Our e-Train Module is an online training system that owners and managers can utilize to arm their employees with the confidence, know-how and skills necessary to provide consistent, solid customer service that leads to positive customer experiences.
Take the worry and stress out of your hands and create an effective learning and reinforcing environment with e-Train.
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